We provide a comprehensive technical support service for our global customers. In addition we can offer business related support services tailored to an individual customers needs. For Example; User administration and authorisation for partners and suppliers to selected application and portals.
Our help desk is the first port of call to establishing a support process for all incident and service related requests and their resolution. We provide unlimited support during office hours and contacting our service desk couldn't be easier - either call, email or online - as often as you need.
We operate strict target SLAs in order to give you the best service to our customers.
- Your call answered by a person.
- No call waiting menu system.
- Unlimited support during office hours.
- Call, Email or log directly into our support portal.
- Emergency 24/7 support.
We have worked with many of the world's top retailers and organisations. Every day we aquire knowledge and transfer capability across our global solutions.